Privacy Policy

Last updated: June 15, 2023

1. Information We Collect

We collect information you provide directly to us when using our services, including:

  • Account information (name, email, company)
  • Payment details (processed securely through Stripe)
  • Usage data and analytics
  • Support communications

2. How We Use Your Information

We use collected information to:

  • Provide and maintain our service
  • Process transactions and send service-related communications
  • Improve our products and user experience
  • Respond to your inquiries and support requests

3. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

4. Your Rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to processing of your data

5. Contact Us

If you have questions about this Privacy Policy, please contact us at:

privacy@onepanel.app

Terms of Service

Effective date: June 15, 2023

1. Acceptance of Terms

By accessing or using OnePanel, you agree to be bound by these Terms of Service. If you disagree with any part of the terms, you may not access the service.

2. Service Description

OnePanel provides a cloud-based control panel for managing servers, applications, and services. We reserve the right to modify or discontinue the service at any time.

3. User Responsibilities

You agree to:

  • Provide accurate and complete information
  • Maintain account security and confidentiality
  • Comply with all applicable laws and regulations
  • Not use the service for illegal or unauthorized purposes

4. Payment Terms

Subscription fees are due in advance and are non-refundable except as required by law. We reserve the right to change pricing with 30 days notice.

5. Limitation of Liability

OnePanel shall not be liable for any indirect, incidental, special, consequential or punitive damages resulting from your use of the service.

6. Governing Law

These Terms shall be governed by the laws of the State of California without regard to its conflict of law provisions.

Refund Policy

Last updated: June 15, 2023

1. Subscription Refunds

We offer a 14-day money-back guarantee for all new subscriptions. If you're not satisfied with our service, contact us within 14 days of your initial purchase for a full refund.

2. Non-Refundable Items

The following are not eligible for refunds:

  • Partial subscription periods
  • Services used beyond the 14-day guarantee period
  • Custom development or implementation services
  • Third-party services billed through our platform

3. How to Request a Refund

To request a refund:

  1. Contact our support team at support@onepanel.app
  2. Include your account email and reason for refund request
  3. Allow 5-7 business days for processing

4. Cancellations

You may cancel your subscription at any time through your account dashboard. Cancellation will be effective at the end of your current billing period. No refunds will be issued for partial subscription periods after the 14-day guarantee period.

Note: All refund requests are subject to verification and may be denied if we detect fraudulent activity or violation of our Terms of Service.